Who this section is for
- Users recording meetings locally from their desktop.
- Admins and operators helping users verify install, sign-in, permissions, detection, recording, upload, and processing.
Before you start
- Confirm your workspace has access to Ergo Desktop.
- Install the app and sign in with the same Ergo account you use in the dashboard.
- Grant macOS permissions before relying on local capture.
- Run a short test capture before important calls.
Articles
- Install and sign in to Ergo Desktop
- macOS permissions
- Desktop onboarding checklist
- Quick Note
- Silent desktop recording
- Live transcript and mute controls
- Desktop settings and updates
- Desktop performance requirements and current limitations
- Troubleshoot missed detection or upload failures
Common issue path
- If setup fails, start with sign-in and macOS permissions.
- If capture starts but the meeting is missing, check recording status, upload state, and processing state.
- If detection is unreliable, use a manual recording or Quick Note workflow as a fallback.