Who can use this
- Desktop users monitoring live transcript during a call.
- Operators troubleshooting missing speaker turns or incomplete transcript.
Before you start
- Sign in to Ergo Desktop.
- Grant microphone and system-audio permissions required by your setup.
- Confirm your network can reach the transcription service.
Steps
- Start a desktop recording or live capture session.
- Open the transcript view if you need to inspect live transcript output.
- Check whether both your microphone audio and the other side’s audio are being captured.
- Use mute controls intentionally and verify transcript behavior after muting or unmuting.
- Stop capture when the session ends.
What to expect
- Live transcript depends on audio capture and temporary transcription credentials.
- The app separates speaker turns such as Me and Them when the capture path supports it.
- Partial transcript can update before final transcript is saved, and live output may be less polished than the final processed transcript.
- Muting or missing audio input can reduce transcript completeness.
Common issues
- Microphone or system audio permission is missing.
- Temporary transcription credentials could not be fetched.
- Network interruption prevents live transcript updates.
- Recording did not start or stop normally, so no complete transcript was produced.
- The wrong input device is active or muted.