Who can use this
- Desktop users setting up local capture on macOS.
- Admins and operators troubleshooting missed capture or incomplete transcripts.
Before you start
- Install and sign in to Ergo Desktop.
- Be ready to quit and reopen Ergo Desktop after changing macOS permissions.
- Use a short test meeting after granting permissions.
Steps
- Open macOS System Settings.
- Review permissions for Ergo Desktop in Privacy & Security.
- Grant the permissions requested by the app for local capture.
- Quit and reopen Ergo Desktop after permission changes.
- Run a test recording and confirm transcript, recording, and upload behavior.
What to expect
- Permission changes may not take effect until the app is quit and reopened.
- Missing microphone or system-audio access can create incomplete transcript or recording output.
- Screen-related permissions can affect desktop context features.
Common issues
- The permission was granted while the app was still running and the app was not quit and reopened.
- The wrong app entry was approved in macOS settings.
- A company device policy blocks the permission.