Who can use this
- Users recording calls from their own desktop.
- Admins and operators deciding when to use local recording instead of a cloud bot.
Before you start
- Install Ergo Desktop and sign in.
- Grant macOS permissions and quit and reopen the app.
- Confirm whether a cloud bot is also scheduled for the same meeting.
- Run a short test recording before high-stakes calls.
Steps
- Start the recording from a detected meeting, calendar event, Quick Note, or manual workflow.
- Confirm the recording indicator is active.
- Keep the app open while the call is in progress.
- Stop the recording when the call ends.
- Wait for upload and processing to complete in Ergo.
What to expect
- Silent desktop recording captures local meeting audio and does not add a bot participant to the meeting.
- No-bot recording does not remove your responsibility to follow recording consent and disclosure requirements.
- The backend creates a desktop upload session, tracks recording status, and processes the recording after upload.
- Calendar-sourced recordings keep calendar metadata; ad-hoc recordings may use detected or manually provided metadata.
- If another bot recorded the same call, Ergo may mark the desktop recording with concurrent-bot context for dedupe handling.
Common issues
- Recording was stopped before upload completed.
- The app lost network access before it could upload.
- A duplicate cloud bot recording also exists.
- The meeting was too short or had too little transcript to produce a normal processed meeting.