Symptoms
- Two post-call drafts appear for the same conversation.
- The same call appears from Ergo Notetaker and another notetaker source.
- Drafts disagree because they came from different transcripts, notes, or meeting records.
- The same meeting appears twice in meeting history.
Most common causes
- Multiple connected notetaker or recording sources are feeding the same meeting.
- A third-party notetaker and Ergo Notetaker both captured the call.
- A calendar event or recurring occurrence was processed from more than one source.
- The current workflow may not deduplicate every cross-source meeting record.
What to check
- Decide which notetaker source should be authoritative for future calls.
- Disconnect or disable duplicate sources where possible.
- Check whether the same meeting appears more than once in meeting history.
- Review draft source context before sending either draft.
- Keep only the draft that uses the source you trust for that conversation.
Resolution steps
- Turn off overlapping capture sources before the next controlled call.
- If the duplicate came from one-off manual capture, review whether manual dispatch was needed.
- If duplicate drafts continue after source cleanup, capture the source labels and draft IDs before deleting anything.
When to contact support
- Contact support when duplicate drafts repeat after disabling overlapping sources.
- Include the workspace, affected user, meeting title or ID, draft IDs, source labels, and approximate time window.
- Keep examples generalized and avoid sharing sensitive customer content in support requests.