Who can use this
- Users connecting their own Gmail and Google Calendar.
- Admins and operators helping users troubleshoot email, calendar, or draft workflows.
Before you start
- Sign in with the Google account you use for customer email and calendar events.
- Approve all requested Gmail and Calendar scopes during OAuth.
- Do not connect both Google Workspace and Microsoft 365 for the same user unless your team has explicitly validated the intended provider.
Steps
- Open Integrations and select Google Workspace.
- Complete OAuth with the correct Google account.
- Confirm Gmail and Calendar appear connected.
- Review the available Google settings, including inbox monitoring, follow-up emails, external email client behavior, and surfacing if those workflows apply to your team.
What to expect
- Google Workspace powers Gmail and Calendar context for supported workflows such as email analysis, follow-up drafts, calendar-based meeting context, and upcoming meetings.
- Calendar availability and event visibility depend on the connected account and calendar permissions.
- If the grant expires or required scopes are revoked, affected workflows may pause until the account is reconnected.
Common issues
- The wrong Google account was connected.
- A required scope was not approved or was later revoked.
- Calendar events are on a calendar the connected account cannot access.