Who can use this
- Users reconnecting their own Google Workspace or Microsoft 365 account.
- Admins and operators helping users restore email or calendar workflows.
Before you start
- Know which provider is affected: Google Workspace or Microsoft 365.
- Reconnect with the same account that originally powered the workflow.
- Approve all requested scopes during the reconnect flow.
Steps
- Open Integrations.
- Find the provider marked expired or disconnected.
- Start the reconnect flow and complete OAuth.
- Confirm the expired state clears.
- Test the affected workflow, such as upcoming meetings, drafts, or calendar context.
What to expect
- Expired-grant handling is for Google Workspace and Microsoft 365 email/calendar providers.
- Reconnecting restores access only for scopes the user approves and the provider allows.
- Some queued or historical workflows may need a manual retry after reconnect.
Common issues
- The user reconnected a different account.
- The provider admin policy blocks one of the requested scopes.
- The workflow was already skipped or failed before reconnect and needs review.