Agent usage and billing

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Who can use this

• Admin users with access to the Admin dashboard can review usage when the usage data is available.
• Member rows can show month-to-date billable usage for that person when the usage ledger has matching data.

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Before you start

• Use usage data for monitoring and investigation, not invoice reconciliation.
• Escalate contract, seat, rate, or invoice questions to your Ergo contact.
• Expect the panel to refresh periodically while the Admin page is open.

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Steps

1. Open Admin.
2. Expand Ergo Agent Usage.
3. Review the month-to-date billable total, billable turns, raw turns, and raw token totals.
4. Review Top billable users - Month to date when usage exists.
5. Use the member table’s Agent usage column to inspect per-user billable usage.

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What to expect

• The summary shows month-to-date billable usage from the agent usage ledger.
• The member table shows a dollar amount and billable-turn count when a user has billable usage this month.
• If there is no billable usage, the UI shows $0.00 and No billable usage this month.
• If usage data is unavailable, the panel reports that Ergo Agent usage is unavailable.
• The UI uses USD-formatted estimated usage values from the usage response; actual billing terms may differ from what appears in Admin.

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Common issues

• The panel is empty. There may be no billable agent usage for the current month.
• A user’s row shows no usage. The ledger may not have billable usage matched to that user ID or email.
• The panel says usage is unavailable. Retry later or contact Ergo if the issue persists.
• The numbers do not match an invoice. Treat Admin usage as operational visibility and use your contract/invoice for billing reconciliation.

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Related articles

• Admin
• Ergo enabled/status
• Impersonation
• Spectator management
• Roles and permissions
• Permission or access denied